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Forum Discussion
network genie password reset
I'm having issues accessing my netgear genie account. I can get into the remote portion of it but not the local. I have tried answering the security questions for a password reset and I know I have o...
The picture shows what I’m talking about. There is a remote and a local login. I can access the remote portion but with the local, which I am assuming is the access to my router, I don’t know the password anymore.
Adamlfrd wrote:
I can access the remote portion but with the local, which I am assuming is the access to my router, I don’t know the password anymore.
Anywhere Access, previously called Remote Management, refers to the username and password you set up to get into various things, and not just the controls of the modem/router. The router has its own password, just as it does for the wifi.
It effectively uses the cloud to use Netgear's servers to sneak up on your device from the outside world.
This is just the first step into getting into the devuce's own controls.
If you don't know the password for the router, then you will have to do a factory reset.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
When you have done that, either set up password recovery – check the manual – and/or make a careful note of the password you have set up.