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Forum Discussion
Nighthawk 7800 & xfinity
My firmware (currently v3.01.43) is not most current. Netgear app indicates that only my ISP (xfinity) can do upgrade. Xfinity, being xfinity, says since they didn't provide router, they can't upgrad...
Thanks for prompt reply. Device bought in Feb 2021. Instability does not happen at the same time every day, nor at same frequency (some days, like today, 10+ reboots; others might be once a day)
id need to track down cable connections page / event logs. Have never done that before: possible to point me in the right direction?
when you first log into the router, click on the internet icon on the screen. It'll take you to the cable connections page. Get all that info in a screens shot (might take more than 1)
to get the event logs follow this guide: https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
get screen snips as they're easier to read/interpret.
