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AC1200_User's avatar
AC1200_User
Follower
Apr 13, 2025

Online Netgear access not aligned with app on iPhone

Online access (user and password) are not aligned with iPhone app.  Why is this?  When trying to log into app on phone, the following is displayed.

'Login failed.  Please re-enter the correct admin password for your NETGEAR router.'

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    AC1200_User wrote:

    Online access (user and password) are not aligned with iPhone app. 


    What do you mean by not aligned?

     

    Remember that the admin password is not the same as the wifi password. You have to connect to the local wifi network before the app can do its thing.

     

    The app will then ask you for the admin password. This is the same password for "admin" that enter when you use a web browser and the graphical user interface (GUI).

     

    When using the Netgear app, you need a local wifi connection to set it up before you can go out and about.

     

    As to iPhones, have you see this?

     

    NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

     


    Disclaimer: Just another user with time on their hands.