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Forum Discussion
Solved
R7500
Hello, I was trying to install updates I don’t know if there was a change to the security settings as a result of the updates. Updates now make it impossible to access internet, I get a access n...
I will start with rebooting... thx
Anytime you do a firmware update, its always a good idea to factory reset the device and do a reinstall. Did you update over wifi or a hardwired connection? Hardwired is best but isn't always an option for all.
I'd start with the reset if you didn't do that upon update if your R7500.
Still get error can not establish a secure connection when go to scarier page and link to utube
couple things I would try. You didn't put if your device is version 1 or 2. Based upon the firmware you listed, I'm going with version 1. You're firmware is still out of date. I'd do a manual update to the .130 firmware. the release notes walk you through a manual update.
https://www.netgear.com/support/product/R7500
After the update, go into your settings Advanced-->Maintaince-->Backup-->Erase Factory reset it using this method AFTER the firmware upgrade. make sure you do the upgrade over a hardwired connection. We get problems on here from doing it over wifi or the genie utility all the time. Doing it over a hadrwired connection gets you the best results. Then redo your installation. You can also use this method to backup the device configuration for future.
Plus the new firmware has been requiring people use a password other than the default. Make sure to pick your own (keep it something you'll remember). That'll give you the 400 error.
I finally was able to download from the netgear site the parental controls application (genie) for a MAC. I enables parental controls - Moderate. Seems like the High does not allow UTube ?
Also I still can not "see" my 2G on my devices, only the 5G appears on my ipad and phone . The 2 G was useful for outside use on our dock. Please advise on how to get this working. Thanks!!!
If you log into the router through the browser and go BASIC tab--Wireless is your 2.4ghz ssid broadcast enabled?