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jtuteur's avatar
jtuteur
Follower
Jul 13, 2024

Setting up Netgear EX2700 when Genie no longer supporte

I am trying to set up a Netgear EX2700 but get a message that Genie is no longer supported.  I am hoping someone can assist me in setting it up.  I need the extender to firm up the connection between my new heat pump unit in my basement and the thermostat in the living room about 30 feet away.  The connection keeps dropping.

Thanks for any help,

John Tuteur

2 Replies

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 14, 2024
    jtuteur wrote:

    I am trying to set up a Netgear EX2700 but get a message that Genie is no longer supported.  I am hoping someone can assist me in setting it up. 

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    That page will also have any software, firmware and drivers for your device, if they exist.

    Begin with the Quick Start/Installation Guide.

    Check the section in the manual Run Smart Setup Installation

    Or read this:

     

    EX2700 | N300 WiFi Range Extender | NETGEAR Support

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 15, 2024

    30ft shouldn't be a problem for most routers unless something is blocking the wifi. And you say it need it to "firm up" the connection. So it connects, but drops. I'd be wondering if you have interference on your current router. Might try changing the wifi channel. Or investigating why it needs "firming up".