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Forum Discussion
Complaints to Netgear.
There is no way to really contact Newgear for help. The conversation with India (I think) varies from average to poor. So try the email. First you have to find a "subject". If it doesn't fit, afte...
I have to agree with you on the lack of understanding the language of the NetGear empolyees. I e-mailed NetGear the following letter:
I have never in my 55 years been so disappointed in one USA company.
I have called Netgear support over five times.
I was told by an employee of yours I had purchased the incorrect wireless router supported by my AT&T Sierra Wireless USB 308 devise.
I was told to return to the store where I purchased the device and get a different one.
I again had the same problems and again was told to return to the store where I purchased the device and purchase a NBRN 3000. I did so.
Now once again will not supported my AT&T device Sierra Wireless USB 308 devise.
I have been attempting to set up a Netgear Wireless Router for over two weeks.
Your employees are not capable of setting it up I have been given a different case number every time I call even when I tell them I already have a case number. The last number I was given was 172705582 the one before was 17267263.
The last lady asked me to do something that has now disabled my PC / Vista ability to connect with my Internet provider and I am not capable of even accessing the Internet at all on that computer. She tells me to contact my Internet provider. Mind you it was her that did something wrong. I had the Internet before talking to her.
Now I have to use my MAC to access the Internet and still have no wireless router.
To top this off it is obvious Net gear may be in the San Jose Area, only one hour from me, however you outsource your phone support to a foreign country as I have not been able to understand a single one of the employees poor English abilities. How do you expect a customer to react when I do as your employees ask and purchase a new unit with a different model number and always =get the same reaction and can't communicate with your employees in English?
Please help and take care of this issue immediately.
I have never in my 55 years been so disappointed in one USA company.
I have called Netgear support over five times.
I was told by an employee of yours I had purchased the incorrect wireless router supported by my AT&T Sierra Wireless USB 308 devise.
I was told to return to the store where I purchased the device and get a different one.
I again had the same problems and again was told to return to the store where I purchased the device and purchase a NBRN 3000. I did so.
Now once again will not supported my AT&T device Sierra Wireless USB 308 devise.
I have been attempting to set up a Netgear Wireless Router for over two weeks.
Your employees are not capable of setting it up I have been given a different case number every time I call even when I tell them I already have a case number. The last number I was given was 172705582 the one before was 17267263.
The last lady asked me to do something that has now disabled my PC / Vista ability to connect with my Internet provider and I am not capable of even accessing the Internet at all on that computer. She tells me to contact my Internet provider. Mind you it was her that did something wrong. I had the Internet before talking to her.
Now I have to use my MAC to access the Internet and still have no wireless router.
To top this off it is obvious Net gear may be in the San Jose Area, only one hour from me, however you outsource your phone support to a foreign country as I have not been able to understand a single one of the employees poor English abilities. How do you expect a customer to react when I do as your employees ask and purchase a new unit with a different model number and always =get the same reaction and can't communicate with your employees in English?
Please help and take care of this issue immediately.