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Forum Discussion
Complaints to Netgear.
There is no way to really contact Newgear for help. The conversation with India (I think) varies from average to poor. So try the email. First you have to find a "subject". If it doesn't fit, afte...
Frankly, I can understand the frustration that (in particular American) customers gets when contacting a US based company only to get their calls "shipped" to India.
Not knowing exactly how it works there, I can only say that in Northern Europe / Scandinavia there is what seems to be a massive difference in support levels, I have had alot of contact with (besides Netgear) Linksys, Cisco and D-Link and in all cases it has been very good support.. if you call within the designated working hours that is - the calls out of the normal hours are also directed to India and the support that I have encountered is abysmal...
I have a CCNA diploma with a good score, while not super fancy, it still puts me in a position where ied like to think i know a thing or two about networking and IT infrastructure, and I can only expect others feel simialar after spending half a life time, using this type of technology at an "above average" user level - only to then get some almost incomprehensible, script reading supporter on the phone who has nothing to rely on besides predefined scripts and have no know-how what so ever.
Still at least I have access to localized support and I can only say, that the support ive gotten so far, has been excellent, coming from country with 6M inhabitants and being able to call a US based company for support and then getting a native speaker on the phone is an awesome service, but yeah, if you guys gets sent directly to India for your support then.. phew....
Not knowing exactly how it works there, I can only say that in Northern Europe / Scandinavia there is what seems to be a massive difference in support levels, I have had alot of contact with (besides Netgear) Linksys, Cisco and D-Link and in all cases it has been very good support.. if you call within the designated working hours that is - the calls out of the normal hours are also directed to India and the support that I have encountered is abysmal...
I have a CCNA diploma with a good score, while not super fancy, it still puts me in a position where ied like to think i know a thing or two about networking and IT infrastructure, and I can only expect others feel simialar after spending half a life time, using this type of technology at an "above average" user level - only to then get some almost incomprehensible, script reading supporter on the phone who has nothing to rely on besides predefined scripts and have no know-how what so ever.
Still at least I have access to localized support and I can only say, that the support ive gotten so far, has been excellent, coming from country with 6M inhabitants and being able to call a US based company for support and then getting a native speaker on the phone is an awesome service, but yeah, if you guys gets sent directly to India for your support then.. phew....