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Forum Discussion
Netgear AV500 not working
Bought this a couple of years ago, was worling perfect until recently when we switched to a different internet. Everything on the AV is green except the middle light, and i’m not getting the connectio...
Hi Williamtaa
Welcome to NETGEAR Community!
If the powerline LED or the middle light is off then the adapter has not found any other compatible Powerline devices using the same encryption key, or has been turned off through the Powerline utility.
Please try resetting both adapter and check connection.
You may want to check this reference link : https://kb.netgear.com/20233/
Regards,
Blanca
Community Team