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Netgear Powerline PL1000v2 issues with new router
Hi newbie here,
We recently had to switch to a new "eero" brand router after switching to frontier as our service provider. The Powerline PL1000 (that worked with our previous "Arris" router) started causing issues. When it was plugged into the new router other devices would significantly slow down, even if there was nothing plugged in on the other end.
When a technician from frontier came to look at it he said something along the lines of "the Powerline is applying a voltage back on the router through the ethernet cable causing it to short" (sorry if this isn't a good description, I'm hardly an expert on this stuff)
Is there anything I can do about this? Or do I just need to figure out how to use wifi with the other device?
Mike_Rowbauls wrote:
When a technician from frontier came to look at it he said something along the lines of "the Powerline is applying a voltage back on the router through the ethernet cable causing it to short" (sorry if this isn't a good description, I'm hardly an expert on this stuff)
That's a new one on me.Not something that has turned up here before.
But one thing I have learned is that technicians from the ISPs are generally hopeless. They make up these things to pass the buck on to someone else.
I suspect that you are as much an expert on this stuff as the guy who peddled that story.
Plugs should do nothing to the "electricals". They are effectively a bit of wire between router and device.
More details might help. What's the router? Have you tried different mains sockets for the plugs?
3 Replies
Mike_Rowbauls wrote:
When a technician from frontier came to look at it he said something along the lines of "the Powerline is applying a voltage back on the router through the ethernet cable causing it to short" (sorry if this isn't a good description, I'm hardly an expert on this stuff)
That's a new one on me.Not something that has turned up here before.
But one thing I have learned is that technicians from the ISPs are generally hopeless. They make up these things to pass the buck on to someone else.
I suspect that you are as much an expert on this stuff as the guy who peddled that story.
Plugs should do nothing to the "electricals". They are effectively a bit of wire between router and device.
More details might help. What's the router? Have you tried different mains sockets for the plugs?
Since my original post a wifi card that I ordered came in. After installing it in the computer the same issues persisted even over a wireless connection. I think its safe to assume the issue isn't the adapter. Sorry to waste your time like that.
Its annoying that this could have been avoided if the "technician" had just been honest and said he didn't know what the issue was. Now I have to go back to dealing with frontier's nonsense.
Thanks for being honest!
Mike_Rowbauls wrote:
Since my original post a wifi card that I ordered came in. After installing it in the computer the same issues persisted even over a wireless connection. I think its safe to assume the issue isn't the adapter. Sorry to waste your time like that.
Any chance that this is a Windows thing?
What errors and messages do you see, if any?
Windows likes to protect us from new networks that might be evil. In reality, it often shuts us out of safe networks.
One thought is that you could tell Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
I'm told that this is rubbish advice. But it has worked for me and others in the same boat.
Its annoying that this could have been avoided if the "technician" had just been honest and said he didn't know what the issue was.
Sadly, that's a well known pattern. ISPs just love pointing the finger at the customer's network.