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Forum Discussion

KPersaud's avatar
KPersaud
Follower
Jun 26, 2021

PLP2000 Adapter keep shutting down

I purchased a pair of PLP2000 Adapter and it worked for about 3 months with no issues. Lately (about 2 weeks ago), One of the Remote Adapter keep shutting down randomly (all 3 leds off). The one that...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 02, 2021

Hi KPersaud,

 

Welcome to NETGEAR Community!


Thank you for reaching out. We are sorry to hear about your experience with the product. For isolation, please try to swap the powerline adapters and see if the same adapter will fail. Please DM us the serial number of both powerline adapters. Make sure both powerline adapters are registered in your MyNetgear account.
 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team