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2RAPs's avatar
2RAPs
Aspirant
Jan 26, 2024

PLP2000 no lights when plugged in

My Powerline 2000 + Extra Outlet PLP2000 has been working for about 4 months and tonight I just noticed I didn't have connectivity on my TV when I tried to open Netflix.

After going into my Samsung TV settings it said that I didn't have a wired ethernet connection.

 

Went to the living room where my main PLP2000 is and I noticed there are no lights at all. I unplugged it, waited 10 seconds and plug it back, nothing. Then I went to another outlet and the PLP2000 just don't turn on. Tried pressing the reset factory settings for at least 30 seconds and nothing.

 

Something else I can do? Or it just died?

 

Thanks for your comments,

Roberto. 

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 27, 2024
    2RAPs wrote:

    Went to the living room where my main PLP2000 is and I noticed there are no lights at all.

    Tried a different mains socket?

     

    How many PLP2000 plugs do you have? Tried swapping them around the place?

     

    It doesn't matter which plug acts as the "host" with the router connection.

     

     

    • 2RAPs's avatar
      2RAPs
      Aspirant
      Jan 27, 2024

      Today I unplug both devices and tried them both on different outlets around the house.

       

      When connected one device has the Power LED and the Pick-A-Plug LED ON, but the Ethernet LED OFF, which makes total sense because no cable was connected to it. But on the one that seems to have the problem NONE of the 3 LEDs are ON.

       

      I pressed for at least 20 seconds the Factory Reset Button, but nothing happened, so it seems that one of the units went completely dead, unless there is some kind of additional troubleshooting I can do, but I don' think so.

       

      Any ideas?

       

      Thanks again,

      Roberto.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jan 27, 2024
        2RAPs wrote:

         

        I pressed for at least 20 seconds the Factory Reset Button, but nothing happened, so it seems that one of the units went completely dead, unless there is some kind of additional troubleshooting I can do, but I don' think so.

         

        I fear that you are correct. You seem to have a dead plug.

         

        The good news, although it may be no consolation, is that one plug seems seems to be working, so you can replace the dead plug and carry on using the other plug.

         

        Powerline plugs of this generation should be compatible.The follow the AV standard.

         

        You can replace the dead host plug. Netgear doesn't sell singletons, but you may be able to find one for another brand.

         

        If your host plug is a single LAN port, you can just replace that. You could even use an AV1000 plug although your AV2000 will then fall back to that speed.

         

        One other thing to investigate is the Netgear desktop genie.

         

        Netgear is trying to kill this useful utility, but for the time being you can find it here:

         

        genie | Product | Support | NETGEAR

         

        Be warned that the genie installation file is wrapped up in a RAR archive that you have to decompress.

         

        If you look at the Network map on this, Powerline plugs should show up. This will let you check if the plug is in the network but with no active LEDs.

         

         

         

        Netgear abandoned its own Powerline utility years ago, so that's about the best you can get. Other brands do have their own control software that supports disabling and enabling sleep mode on plugs, but your symptoms don't seem to fall into that category. A reset should have turned that off.