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Forum Discussion
Warranty - authorized reseller incorrectly claimed
I was denied warranty service because Netgear claims that I did not purchase my Netgear product from an authorized seller. The picture is an image of all the products that were on the same order as th...
Hi Tom32257
Welcome to NETGEAR Community!
Please PM me the support case number and device serial number.
Regards,
Blanca
Community Team
I replied via private message to the above and the error of the validity of the warranty was corrected. But, it ended there. This did not resolve the need for the warranty that I wanted help - to return a failed PL12OO for repair or replacement.
An open case created on the 9th of November to regenerate an RMA has seen no further action from Netgear. A
1. I replied to the open case and there was never a response.
2. I privately messaged the person in this thread for help and had no response.
3. I emailed customer support with the case number in the subject line on the 22nd and no reply to date!
This is extremely aggravating. Am I expected to pay for a service contract to get warranty service? If so, given the experience I've had thus far, what assurances do I have that service would be any better?
An open case created on the 9th of November to regenerate an RMA has seen no further action from Netgear. A
1. I replied to the open case and there was never a response.
2. I privately messaged the person in this thread for help and had no response.
3. I emailed customer support with the case number in the subject line on the 22nd and no reply to date!
This is extremely aggravating. Am I expected to pay for a service contract to get warranty service? If so, given the experience I've had thus far, what assurances do I have that service would be any better?