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Forum Discussion
Where do I complain
I made an order, a 24$ item, and picked the 25$ next day morning delivery.
I called Netgear, and on the phone, multi phone calls, over 2 hours, and all I asked was if it was going to be delivered next day morning.
I got 3 people in the Philippines, and 1 in India, they seemed like they could care less, and they seemed to have no idea of the value of what 25$ is. I recorded everything and will be posting it on 4chan.
One guy named Salvator 'James' F was the supervisor who said he couldn't do anything but make a ticket and there was no one else to speak to. The end, that is Netgear policy.
Okay, so Netgear is not a great company like say.. Patagonia, but geez, they aren't even in the Dell range.
I am now worried about the 500$ I spend on Netgear items, if the customer service is so bad, how good can tech support be.
Horrible treatment, I am sure other get it and just don't say anything, I hope it just isn't me.
I called Netgear, and on the phone, multi phone calls, over 2 hours, and all I asked was if it was going to be delivered next day morning.
I got 3 people in the Philippines, and 1 in India, they seemed like they could care less, and they seemed to have no idea of the value of what 25$ is. I recorded everything and will be posting it on 4chan.
One guy named Salvator 'James' F was the supervisor who said he couldn't do anything but make a ticket and there was no one else to speak to. The end, that is Netgear policy.
Okay, so Netgear is not a great company like say.. Patagonia, but geez, they aren't even in the Dell range.
I am now worried about the 500$ I spend on Netgear items, if the customer service is so bad, how good can tech support be.
Horrible treatment, I am sure other get it and just don't say anything, I hope it just isn't me.
4 Replies
- Forum is user to user ONLY
Your best is to still call Netgear directly. forum will not resolve your issues :) - that is the problem... you can't call them directly, do you know a way to contact them?
- Whatever you called is probably or foot Netgear.com and find corporate HQ phone number
Bottom of the page should have contact link - You bought from Netgear Online store
http://store.netgear.com/store/netgear/Content/pbPage.SupportServices
http://www.netgear.com/about/contact-us/
