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Forum Discussion
XAVB5601 problems
1. Why is there no support page for the XAV5601 (or the 2-kit, XAVB5601)?? 2. Just installed this kit. Speeds are good, connection is made around 350 Mbps according to the Powerline utility. BUT, ...
begad wrote: After 3 nights of drop out free usage the drop outs are back with a vengeance...
Just quoting you so you'll find your way back here :)
I just received my first response and they want the following information:
1. How does the middle LED on the power line shine when the connection drops?
2. Have you always had this issue with it, or is it something that's started recently?
3. Could you please specify exactly when the drops happens, and in correlation to what? For instance, does it happen when you stream a HD movie, or when you download something from the web?
4. What internet service provider do you have?
5. What is the speed of your internet connection?
6. What is the name and model of your router?
7. What firmware version do you have (check with powerline utility)?
Just thought I'd supply the questions here so that anyone else who opens a ticket can supply the answers right away.
//Bemorph