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Forum Discussion
XAVB5601 problems
1. Why is there no support page for the XAV5601 (or the 2-kit, XAVB5601)?? 2. Just installed this kit. Speeds are good, connection is made around 350 Mbps according to the Powerline utility. BUT, ...
Well looks like you got better support than me.
I'm still waiting for a replacement - it was received on the 22nd August by the UK RMA centre. They told me that had no replacement stock and no idea when they would have them. I sent the one homeplug which seemed to be erratic in it's behaviour - maybe I should have sent both and demanded they both be swapped out.
As it stands I have one XAV5601 stuck on my desk.
Quite frankly I've found the NetGear Support and RMA team shockingly bad in handling this PMR and RMA.
You get bounced around the call centres, and being blunt, each time I end up in an 'Asian' call centre even if I do manage to speak to one who I can a) understand and b) have enough volume to hear them, the call gets cut-off (at their end conveniently) when they start to run out of on-screen excuses!
I guess I better block out another hour of my day tomorrow to be given yet more excuses about my RMA then point them at this thread and demand a replacement product for BOTH my powerline adapters!
I'm still waiting for a replacement - it was received on the 22nd August by the UK RMA centre. They told me that had no replacement stock and no idea when they would have them. I sent the one homeplug which seemed to be erratic in it's behaviour - maybe I should have sent both and demanded they both be swapped out.
As it stands I have one XAV5601 stuck on my desk.
Quite frankly I've found the NetGear Support and RMA team shockingly bad in handling this PMR and RMA.
You get bounced around the call centres, and being blunt, each time I end up in an 'Asian' call centre even if I do manage to speak to one who I can a) understand and b) have enough volume to hear them, the call gets cut-off (at their end conveniently) when they start to run out of on-screen excuses!
I guess I better block out another hour of my day tomorrow to be given yet more excuses about my RMA then point them at this thread and demand a replacement product for BOTH my powerline adapters!