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Willie_C's avatar
Willie_C
Initiate
Mar 19, 2019
Solved

5Ghz not visible on PC using WDNA4100 adapter but visible on Android devices

I recently received and email earler today from my ISP (Spectrum) informing me they were performing one-time maintenance of my services. Now when I log onto my computer I don't see the 5ghz connection on my PC. I'm guessing the problem is with my wireless adapter because I still see the 5ghz connection on my Android devices. I'm still running Win7 on my PC.  Any suggestions?

 

Thanks,

 

Willie C.

  • Willie_C's avatar
    Willie_C
    Mar 25, 2019

    Sorry for the delayed response. False alarm...turns out my ISP was still downloading updates to my router.  It took them several days to complete all the updates. Since then I've been able establish a 5Ghz connection with no further problems. Thanks for all the replies though. 

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 20, 2019

    Hi Willie_C

     

    Welcome to NETGEAR Community! 

     

    Does it still detect the 2.4GHz network? What is the model number of your router? Please try changing the 5GHz WiFi channel. 

     

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Mar 24, 2019

      Hi Willie_C

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team

      • Willie_C's avatar
        Willie_C
        Initiate
        Mar 25, 2019

        Sorry for the delayed response. False alarm...turns out my ISP was still downloading updates to my router.  It took them several days to complete all the updates. Since then I've been able establish a 5Ghz connection with no further problems. Thanks for all the replies though.