NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

popolary's avatar
popolary
Aspirant
Jul 06, 2021

A6210 connecting but not connecting

So I've installed the latest software on a Windows Vista desktop. It shows that it's installed correctly and connects to the internet 2.4 hz but has limited connectivity.  I cannot access the internet. Thanks for any help.

5 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 07, 2021
    popolary wrote:

    It shows that it's installed correctly and connects to the internet 2.4 hz but has limited connectivity.  I cannot access the internet.

    What tells you that you cannot access the internet? You get an error message in something?

     

    What is this "limited connectivity"?

     

    I usually suggest running the Network troubleshooter in Windows with problems like this, but it probably doesn't exist in Vista, and was never much good before Windows 10 arrived.

     

    I'm sure you don't need me to tell you that by using Windows Vista to connect to the Internet you are playing with fire. It may also be that newer USB adapters won't support that 15-year old operating system.

     

     

     

    • popolary's avatar
      popolary
      Aspirant
      Jul 07, 2021

      When I attempt to connect, I get the message that it is connected but with "limited connectivity." So one cannot pull up any webpages or such.  From what I'm told "limited connectivity" means it's connected to the network but can't access the internet.

       

      This is my parent's old computer that we brought over to their new house. So I'm trying to get it up connected for them to simply use to surf the net and check emails. Not sure what you mean by "playing with fire."  This model says it is backwards compatible with slower USB speeds as well as with the Vista OS.  

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jul 07, 2021
        popolary wrote:

        When I attempt to connect, I get the message that it is connected but with "limited connectivity."

        Yes, but where do you see this message?

         

        In a browser? An error message in some sort of wifi connection utility? Somewhere else?

         

        What is the exact message?

         

        Unfortunately,  none of the screen shots I have for Windows will help with something that old,  but it seems to me that your issue is a Vista thing, not much that your USB adapter can do about it.

         

        For possible clues, look for the Vista version of something like this, if it exists.