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Forum Discussion

FugNG's avatar
FugNG
Follower
Jun 26, 2021

A6210 Continuously Disconnects and then fails to see 5G network

I connect to my 5G network for about 1-2 minutes, and then it disconnects. When I look in the network list, the 5G network is gone and will only reappear after restarting or switching the 2.4G + 5G se...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 27, 2021

Hi FugNG,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the product. This possible a hardware issue. Have you tried installing the adapter to a different computer for isolation? Please DM us the serial number of the wireless adapter. 

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 01, 2021

    Hi FugNG,

     

    We would like to do a follow-up on this one. Do you still require assistance?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team