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Forum Discussion

scoorat's avatar
scoorat
Follower
May 17, 2020

A7000 Causing Blue Screen on Windows 10

So I'm sure we're all well aware of the A7000's brilliant disconnection/reconnection usb switching issues. I was able to get past this problem by disabling the usb switching tool that gets installed ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 24, 2020

Hi scoorat

 

Welcome to NETGEAR Community!

 

Does issue occur if adapter is connected to 2.4GHz network? 5GHz network? or both band? 

What do you do if issue re-occur? Do you need to unplug and replug the adapter? Does restarting the computer temporarily fix the issue? 

Please try to plug the adapter to different USB port. 

 

Regards,
Blanca
Community Team

  • Jason21Smith's avatar
    Jason21Smith
    Initiate
    Nov 12, 2020
    I am having the same problem. My computer blue screens and says the Kernal Error... I am using 5Ghz and I have unplugged and replaced it multiple times. What happens is it blue screens then auto restarts your computer... then it is fine for a little bit but then blue screens again. I will try plugging it into a different port.
  • CaesarOfPizza's avatar
    CaesarOfPizza
    Initiate
    Dec 07, 2020

    Is there a resolution for this? This is still happening with my A7000 and is a huge problem. 

    • _eka_'s avatar
      _eka_
      Initiate
      Dec 08, 2020

      Same here, please netgear step up.

      • CaesarOfPizza's avatar
        CaesarOfPizza
        Initiate
        Dec 09, 2020
        I think I may have found a solution...I had my A7000 plugged into a USB 3.0 slot in the front of my case. I plugged it into a USB port on the motherboard in the back. Haven’t had the blue screen since. I also disabled the USB switching service and haven’t had any dropped coverage either.