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Forum Discussion

scoorat's avatar
scoorat
Follower
May 17, 2020

A7000 Causing Blue Screen on Windows 10

So I'm sure we're all well aware of the A7000's brilliant disconnection/reconnection usb switching issues. I was able to get past this problem by disabling the usb switching tool that gets installed ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 24, 2020

Hi scoorat

 

Welcome to NETGEAR Community!

 

Does issue occur if adapter is connected to 2.4GHz network? 5GHz network? or both band? 

What do you do if issue re-occur? Do you need to unplug and replug the adapter? Does restarting the computer temporarily fix the issue? 

Please try to plug the adapter to different USB port. 

 

Regards,
Blanca
Community Team

CaesarOfPizza's avatar
CaesarOfPizza
Initiate
Dec 07, 2020

Is there a resolution for this? This is still happening with my A7000 and is a huge problem. 

  • _eka_'s avatar
    _eka_
    Initiate
    Dec 08, 2020

    Same here, please netgear step up.

    • CaesarOfPizza's avatar
      CaesarOfPizza
      Initiate
      Dec 09, 2020
      I think I may have found a solution...I had my A7000 plugged into a USB 3.0 slot in the front of my case. I plugged it into a USB port on the motherboard in the back. Haven’t had the blue screen since. I also disabled the USB switching service and haven’t had any dropped coverage either.
      • njweb's avatar
        njweb
        Luminary
        May 30, 2021
        CaesarOfPizza wrote:
        I think I may have found a solution...I had my A7000 plugged into a USB 3.0 slot in the front of my case. I plugged it into a USB port on the motherboard in the back. Haven’t had the blue screen since. I also disabled the USB switching service and haven’t had any dropped coverage either.

         

        I have the Netgear A7000 USB network adater with the 'latest' drivers (2017 are the latest....) - 'Software Version 1.0.0.15.'

         

        When I use the A7000 on a 16GB 2016/2017 Acer Predator laptop (G5-793-72AU), it works fine!

         

        When I use the A7000 on a 16GB 2020 Samsung Galaxy Flex laptop, connected via a Xaosun USB-C to USB-A adapter (since the laptop has no USB-A ports) and I want to restart the laptop, the laptop hangs on 'restarting' (Windows) until I unplug the A7000 from the USB port, but then I get a stop code Blue Screen of Death (BSOD) - "Unexpected Kernel Mode Trap".

         

        Can Netgear support please help!

        This adapter is still being sold actively and not cheap, so it should be supported by Netgear. The drivers (latest ones are 4 years old) appears to have issues given how many people get BSOD errors with it.