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JTrousers's avatar
JTrousers
Aspirant
Apr 06, 2020

A7000 Doesnt Connect to Internet

I just purchased and installed the A7000 WiFi adapter to get the most out of my new FioS 1GB internet speeds. I have a desktop with an Intel AC9560 that is currently capping out at 200 MB/s.  I have installed and updated all the current drivers but when I plug in the A7000, my speed is significantly lower at 75 MB/s, that is, if it even connects at all.  Most of the time it connects to the router but no internet. 

As soon as I unplug the A7000, my speeds go back to 200 MB/s. I tried disabling my other adapter, but when I do the netgear genie application can't connect at all.  I do not have a netgear router, I have the FioS Home router.  I have tried the router with and without the desktop dock, same results.

 

I have gone through the entirety of the troubleshooting steps, and I know there is nothing wrong with my internet or router because as soon as I unplug the A7000 everything is workign smoothly.

 

SOS!

 

Thanks,

 

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 07, 2020
    JTrousers wrote:

    I have gone through the entirety of the troubleshooting steps...

     

    Only you know what that entirety entailed, did it include running the Windows Network troubleshooter?

     

     

    • JTrousers's avatar
      JTrousers
      Aspirant
      Apr 07, 2020

      I did actually, but no longer an issue, I returned and got something else that is working swimmingly.

  • FLORIDA10475's avatar
    FLORIDA10475
    Aspirant
    Oct 24, 2020

    Please go to device manager and disengage internal internet, close out and a7000 should engage.