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Forum Discussion
A7000 Not Connecting to Internet
I’ve seen several other posts about this but no fixes that have worked for me. I have been using my A7000 with no issues with the Xfinity XB6-A modem/gateway since Nov 2020. I recently got a new XB7-T...
Hi Isisunit
Welcome to NETGEAR Community!
A7000 can connect to the network but cannot go online. Does it have a valid IP address?
Could it ping the router IP address?
Regards,
Blanca
Community Team
- It does not get an assigned IP address, nor can I ping from that computer. Also, if I try connecting the PC all my other devices get kicked off the network.
Isisunit wrote:
It does not get an assigned IP address, nor can I ping from that computer. Also, if I try connecting the PC all my other devices get kicked off the network.Could it be a Windows thing? Have you running the Network Troubleshooter?
By changing your network infrastructure, you have changed the network as far as Windows is concerned.
In your shoes, as this is an important work machine I would investigate the use of Powerline Ethernet instead of wifi. That turns the mains circuit into an Eternet network. If the mains circuit is up to it, Powerline is easier to set up and less prone to interference.
- Thank you for the suggestion. The only change was the Xfinity gateway modem. My Windows 10 works just fine on the older modem (XB6-A), which I have reverted to. The office is only one room away from the modem with a single wall between the two - a distance of maybe 10 feet, so I shouldn’t need a booster. I’d switch to an Ethernet cable but the place I just moved to is not hardwired for Ethernet, and I’d prefer not to have to mess with wiring here.
