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X0964364's avatar
X0964364
Tutor
May 09, 2018
Solved

A7000 USB Adaptor disconects and reconects

I have two A7000 USB network adaptors that are experiencing the same issue. They will randomly disconnect FROM THE PC. Not the network or Wi-Fi signal. It is as if I disconnected the USB cable. Drive...
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  • realdieu's avatar
    realdieu
    May 31, 2018

    I am having the same problem. This odd adapter is coupled with Netgear's R7000P (AC2300) router. To disable "RunSwUSB", double click the offending service and you will have the option to permanately disable the service. Simply select "Disabled" as the Startup type.

michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 10, 2018
X0964364 wrote:
They will randomly disconnect FROM THE PC.

Windows handles that. And your version is?

 

  • X0964364's avatar
    X0964364
    Tutor
    May 10, 2018

    Sorry, I should have included that info. 

     

    Windows 10 Home version. 

    This is true for both computers that are experiencing this issue. 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 10, 2018

      Have you checked for updates to the USB drivers for your PCs?

       

      These are often chipset things that Windows Update will not find. You may even have to find out who made the motherboards and then to visit them for the latest drivers. Sometimes you even have to track back to the maker of the USB chips.

       

      Then there is the configuration of the USB ports in Windows. You won't want them set up in ways that allow the USB ports to go to sleep.

       

       

      • X0964364's avatar
        X0964364
        Tutor
        May 10, 2018

        I did check the USB drivers. In fact, I updated them to the latest. Unfortunately, it did not resolve the issue. 

        I do however think it has something to do with USB switching. 

        There is a youtube video https://www.youtube.com/watch?v=ELhMSdv3-Xs in which the young man claims you must disable a USB switch service. 

        I, in fact, followed his direction and disabled the RunSwUSB. Once the service is stopped it works without fail.  Unfortunately, the problem returns when you reboot. I have not figured out how to stop the service from starting. 

        Honestly, I'm not sure his suggestion is the correct answer but it did get me back online. 

        What do you think about his idea of stopping the service? 

        Do you know how to permanently stop it from running upon reboot?