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Forum Discussion
X0964364
May 09, 2018Tutor
A7000 USB Adaptor disconects and reconects
I have two A7000 USB network adaptors that are experiencing the same issue. They will randomly disconnect FROM THE PC. Not the network or Wi-Fi signal. It is as if I disconnected the USB cable. Drive...
- May 31, 2018
I am having the same problem. This odd adapter is coupled with Netgear's R7000P (AC2300) router. To disable "RunSwUSB", double click the offending service and you will have the option to permanately disable the service. Simply select "Disabled" as the Startup type.
X0964364
May 10, 2018Tutor
I did check the USB drivers. In fact, I updated them to the latest. Unfortunately, it did not resolve the issue.
I do however think it has something to do with USB switching.
There is a youtube video https://www.youtube.com/watch?v=ELhMSdv3-Xs in which the young man claims you must disable a USB switch service.
I, in fact, followed his direction and disabled the RunSwUSB. Once the service is stopped it works without fail. Unfortunately, the problem returns when you reboot. I have not figured out how to stop the service from starting.
Honestly, I'm not sure his suggestion is the correct answer but it did get me back online.
What do you think about his idea of stopping the service?
Do you know how to permanently stop it from running upon reboot?
michaelkenward
May 11, 2018Guru - Experienced User
Puzzling. Does this happen on all USB ports?
It does sound like a Windows issue, so your best bet might be to throw your issue at "Bing". It isn't something where you will find much Netgear expertise.