NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
A7000 with the wrong region
Hi! I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE. This is causing me a lot of issues. I cannot see my 5ghz wif...
jfrancoisricard wrote:
I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE.
Is that the genie for USB adaptors, or the desktop genie for your operating system?
What is the full model number for the A7000?
A7000-100PES is the one sold in the UK. A7000-10000S is North America.
- Well thats weird.
The box states a7000-10000s, but I can't find any info on the unit itself.
The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
Thank you for your help
jfrancoisricard wrote:
The box states a7000-10000s, but I can't find any info on the unit itself.So it should be North American.
What leads you to believe that the adapter is on the wrong region?
You say that your 5 GHz network is on channel 157.
Maybe that is what you router is spitting out. The adapter will take its lead from that.
jfrancoisricard wrote:
The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.That software is not essential for using the adapter. Many people ignore it. They install the "standalone" drivers.
The A7000 is now getting old. So I wonder if Windows is the place to look for problems.
- My router is emitting from channel 157, and I called my ISP and apparently I can't change it
The a7000 can't even see the wifi network, so thats why I began investigating the different channels, etc. When I saw 'Europe' in the software, I searched and found out that channel 157 is prohibited in europe. But its just a wild guess, it could be all unrelated.
I tried uninstalling the netgear software and just using the drivers, (seems like a popular fix), but that did not work.
In the end i'm still not sure what is causing the problem.
I don't have that adapter so unsure but can you go into your device manager and change the region through there?
plemans wrote:
I don't have that adapter so unsure but can you go into your device manager and change the region through there?
I went and looked for that option.
Windows >> USB devices
Couldn't see anything. Maybe I was looking in the wrong place.
