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Forum Discussion
A7000 with the wrong region
Hi! I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE. This is causing me a lot of issues. I cannot see my 5ghz wif...
-The model # is CGM4140COM. Its the wifi modem provided by the ISP
-I suspected my wifi is on channel 157 (which is fine in NA), but that my a7000 came from europe (157 is not allowed in europe). However the box clearly states "a7000-10000s" so it SHOULD be the north american model. Still puzzling how the software (netgear genie) says "europe". Anyhow, the a7000 worked perfectly when the wifi was set to channel 48 (thats what I used previously), but it cannot see channel 157.
-The problem is that the channel is "locked". I went into the router settings myself, and everything is greyed out. I was able to change it a few months ago. However there's a new update and now everything is automatic. The ISP removed the functionality for user to switch channels manually. This is very dumb. They said its to provide a better more streamlined experience for all users, everything is automatic now. The router scans and picks the best / less crowded channel.
So to fix my problem I would either have to switch channel (impossible according to my ISP) or get the a7000 to "see" channel 157.
If your ISP insists on providing modem/routers that don't play nicely with customers' kit, then you could see if it will let you use your own modem on the network.
Then you can ditch its troublesome router – ISPs rarely supply something stunningly good – and rep[lace it with a router of your own choice.
Another approach would be to put the (Technicolor?) CGM4140COM into modem only (bridge) mode and add your own router.
cgm4140com bridge mode - Google Search
That too would let you pick a "grown up" router.
jfrancoisricard wrote:
The ISP removed the functionality for user to switch channels manually. This is very dumb. They said its to provide a better more streamlined experience for all users, everything is automatic now. The router scans and picks the best / less crowded channel.
Or. to put it another way, we want to lock things down so that we don't have to deal with awkward questions from customers.
Very dumb indeed.