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LoganE's avatar
LoganE
Follower
Oct 08, 2024

Internet Connection No Longer Wokring

I have been using the Netgear genie A6100 for about 2 months with windows 11 without issues. Today when I logged onto my pc the genie says that it is connected to my router but not to my internet. My pc says it does have internet access but acts like its not connected to the internet. I have tried deleting and redownloading the genie softwear, restarting my pc, shutting down my pc, and restarting my router but nothing is working. Please help with this issue because I have zero idea what happened for it to stop working correctly and how to fix it. 

 

The version of my adapter is the NETGEAR genie A6100 Wifi Adapter version 1.0.0.36

Once again it has been working with windows 11 for a few months then randomly stopped working.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 09, 2024
    LoganE wrote:

    I have been using the Netgear genie A6100 for about 2 months with windows 11 without issues. Today when I logged onto my pc the genie says that it is connected to my router but not to my internet.

    Did you get today's Windows update?

     

    There is no need to use the Netgear genie to connect a Windows PC to the WiFi. Using the built in Network and Internet Settings option could provide more diagnostic information.

     

    Do you see any clues in Device Manager?

     

    Wifi adapters

     

     

     

     

     

     

     

     

     

     

     

     

     

    Just another user with time on their hands.