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Forum Discussion
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0 firmware V1.011.134
Hi, My new Router is losing connection at least once a day. Mostly around 9:00PM I have to reboot it and everything works fine till the next day. Before I call and deal with Netgear does anyone have ...
Brice123 wrote:
They are in the subject line it is a A7000 Nighthawk router. Firmware is also posted there. Firmware is up to date. Don't know Spectrum modem.
There is no such thing as an "A7000 Nighthawk router". That is the model number of a USB adapter. (See your earlier footer.)
Routers often start with an R. So you may have the R7000.
That does have a firmware version V1.011.134, but this is no guarantee that you own an R7000. Netgear can use the same firmware version, but not the same firmware, for different devices.
Perhaps you can confirm the model number.
While you are at it, answer the other question from plemans. What is the modem/gateway, if there is one, that sits between your router and the Internet.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)
They are there for a good reason.
Yes sorry R7000 AC1900
I don't know router/gateway. It is a modem supplied by Spectrum the internet company. Everything was working fine then the last week it started kicking me off. I have to reboot and everything works fine till about 9 or 10PM at night then I have to do it all over again.
Brice123 wrote:
I don't know router/gateway.
Does it have a label on the side? Most do.
Many ISPs supply modem/routers. This complicates issues.
Does the modem have a row of Ethernet ports on the back?
No just one of internet to the router.
I will have to write back after I get home from work to check on that. Thanks for your help.
The modem will have a label with a model number on it.
And "kicking you off" isn't any more specific.
I struggle to help with these types of posts because I get tired of fighting to get details the OP should be including.
Good luck with your issue Brice123. I'm signing off as I can't help without details and I won't fight anymore to get them from you.
Wow okay sorry. Didn't know I needed all this info. Kicking off means internet drops out. I have internet coming from my modem but it stops at my router. Internet connection from the router is lost.
Like I told the other guy I will have to check when I get home to see the numbers on the modem from Spectrum. Sorry I am not as technical as you and you're not fighting me for answers, as I don't know the answers to your question. Thanks for trying to help though.
Brice123 wrote:
I have internet coming from my modem but it stops at my router. Internet connection from the router is lost.
You may think we are being picky with these questions, but they are important. There are just so many ways in which a network can die, and many possible causes, It is very easy to blame the router, but in reality it is just one link in the chain, and probably not even the most vulnerable.
For example, what tells you that the Internet stops at your router?
Does the Internet light go off? Do the wifi LEDs go off?
What loses the Internet? Wifi devices? All of them? Wired devices?
I can think of other questions but that is enough to go on.
