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GillyD6002's avatar
GillyD6002
Follower
Mar 18, 2020

Netgear A7000 Genie Softwere Does Not Work, WPS Light Does Not Light Up, Can't Install New Driver

I need a lot   of help.

Around 5 days ago,  my  Nighthawk Internet adapter just shut off. The   LED turned off  , I cannot open the genie software, and  device manager says the driver I tried to update ran into some errors every time I tried to update the driver. My computer recqonizes the adapter and my extension is not faulty. Ive tried every single youtube video out there and none of them have worked. I have restarted many times but it won't work. I am not sure if the  usb 3.0 is being used as a 2.0 or if it my adapter itself. I've uninstalled and deleted all things related to netgear numerous times and  still, it does not turn on or work. Any help is appreciated. 

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi GillyD6002

     

    Welcome to NETGEAR Community!

     

    What is the operating system of your computer? 

    Kindly uninstall the driver and install the stand-alone driver version. 

     

    Regards,
    Blanca
    Community Team