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Forum Discussion
GillyD6002
Mar 18, 2020Follower
Netgear A7000 Genie Softwere Does Not Work, WPS Light Does Not Light Up, Can't Install New Driver
I need a lot of help.
Around 5 days ago, my Nighthawk Internet adapter just shut off. The LED turned off , I cannot open the genie software, and device manager says the driver I tried to update ran into some errors every time I tried to update the driver. My computer recqonizes the adapter and my extension is not faulty. Ive tried every single youtube video out there and none of them have worked. I have restarted many times but it won't work. I am not sure if the usb 3.0 is being used as a 2.0 or if it my adapter itself. I've uninstalled and deleted all things related to netgear numerous times and still, it does not turn on or work. Any help is appreciated.
1 Reply
- Blanca_ONETGEAR Employee Retired
Hi GillyD6002
Welcome to NETGEAR Community!
What is the operating system of your computer?
Kindly uninstall the driver and install the stand-alone driver version.
Regards,
Blanca
Community Team