Nighthawk A7000 frequently disconnecting less than 5 months after purchase, no way to contact you

I didn't search for Netgear support, I used their own website. They want to charge me for so much as a phone call. Just to tell me what, that I have to shell out even more money for a replacement, despite this being a faulty unit?

I'm going to add a second reply with a second attachment, because I don't see another way to add two photos to one post. 

My request had a "disclaimer" that the phone call is only "free" within 90 days. I purchased it on January 10 and activated it on the 12th. It's been more than 90 days.

The attachment shows my "options" for support. There are none. I have the choice of purchasing a service contract. I already attempted to put in a ticket for a defective item and it told me I'd have to call, which would cost money. 

I already changed the settings to power management to make sure my PC can't turn off the adapter to save power. I don't know if I have to do it in other settings, too, but I know I did it in the wireless adapter options under Network Connections. 

This is happening while I'm actively using the PC, too. For example, I'll hit "add to cart" and I'll get the browser message that I'm not connected to the internet, even though I was just a few seconds ago. I play online video games and am getting disconnected sometimes 7 times an hour. This is completely unacceptable. I wouldn't tolerate this on a $15 adapter. There's no reason at all I should for a $50+ one.

Sometimes, if I disable and reenable the adapter, it will work temporarily. Usually I have to restart after that and sometimes that works for awhile. It happens multiple times every single day, though. I think it might be more prevalent on days when I've put my computer to sleep and restarted it later, but I really can't rationalize a good reason why this would be happening once my computer is fully powered with those settings set to not turn off this device.

Thanks for your response.