NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Wifi extender AC1200 Stopped working after working fine for months
I have tried resetting the router and wifi extender multiple times with both the WPS method and the normal smart wizard method. I’ve tried using static IP as well. The smart wizard acts like it’s set ...
I can get to the mywifiext set up and I have checked that it’s up to date. I have a Sky fibre optic Router. I don’t think it’s a windows issue as it’s not working on my other devices either. The 5ghz connects to internet but does drop a lot. The 2ghz is connected to router but no internet. The extender was working fine till about a week ago. I have factory reset router and Wifi extender and that still hasn’t solved it. When I troubleshoot on windows about the 2ghz it says it has a ip configuration error.
Ollie7600 wrote:
I can get to the mywifiext set up and I have checked that it’s up to date.
That guarantees nothing. It is the number that matters. Those checks can miss things.
Ollie7600 wrote:
I have a Sky fibre optic Router.
Again that is a vague generic label. Sky has distributed many different routers. It is the model number that matters. The fibre optic tag also means little. "Fibre" is one of those marketing labels. A bit like "fast".
Is that the only thing between the Internet and the extender?
Ollie7600 wrote:
The 5ghz connects to internet but does drop a lot.
5 GHz is faster but more prone to interference. It has a shorter range than 2.4 GHz.
Ollie7600 wrote:
I don’t think it’s a windows issue as it’s not working on my other devices either. ....
When I troubleshoot on windows about the 2ghz it says it has a ip configuration error.
Those two statements don't seem to add up.
Your first message aid:
I have tried resetting the router and wifi extender multiple times with both the WPS method and the normal smart wizard method
What does that mean? WPS has nothing yo do with resetting the extender.
Nor do I recognise "the normal smart wizard method".
Now that you have the manual, read the section Factory Default Settings. That tells you how to reset the device.