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Clay_98_15's avatar
Clay_98_15
Aspirant
Jun 22, 2020

Wnda 3100 v3 crashes makes computer crash when connecting to internet

I just updated to windows 10 from windows 7. I downloaded new software for the adapter for windows 10. When I go to connect to the internet by putting in my pass phrase (to connect to internet) the computer crashes. I have also tried to connect through WPS. It crashes that way also. I tried it before I downloaded a antivirus. It still crashes without even having antivirus . This adapter worked fine with windows 7.

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 24, 2020

    Try removing all Netgear drivers and stuff and seeing if the native wifi device drivers in Windows 10 will work.

     

     

    • Clay_98_15's avatar
      Clay_98_15
      Aspirant
      Jun 24, 2020
      I removed the genie and the net dear drives. I restarted the computer and put the net gear adapter in the usb. It recognized it and when I put in the passcode and pressed connect it crashed the computer again.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jun 24, 2020
        Clay_98_15 wrote:
        I removed the genie and the net dear drives. I restarted the computer and put the net gear adapter in the usb. It recognized it and when I put in the passcode and pressed connect it crashed the computer again.

        That sort of thing can happen when you have cruddy drivers for the on-board chips.

         

        Hard to diagnose. Visit whoever made the motherboard and/or PC and update as many new drivers as possible.