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Forum Discussion

ChrisStanleyy's avatar
May 06, 2020

5G isn't working?

Hey everyone. My Mesh extender has been working perfectly fine but for the past day or two the 5g stops working but it still hasn't popped up yet. I'm not sure If it's 5g in general because of the COVID-19 stuff or not but any ideas??

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    ChrisStanleyy wrote:
    Hey everyone. My Mesh extender has been working perfectly fine but for the past day or two the 5g stops working but it still hasn't popped up yet. I'm not sure If it's 5g in general because of the COVID-19 stuff or not but any ideas??

    What router is it connected to?

    What firmware is on it?

    How do you know the 5g isn't working? If you've got it in mesh mode, it runs the same ssid as the router and moves devices between bands. 

    • ChrisStanleyy's avatar
      ChrisStanleyy
      Aspirant
      Nah I have it set up so the 2g a d 5g have different names and different passwords
      • plemans's avatar
        plemans
        Guru - Experienced User

        router its connected to? 

        Firmware its on? 

        The firmware did get updated recently to include mesh, maybe it defaulted to on?

        have you tried resetting and re-installing?