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Forum Discussion
Tprent
Jun 02, 2025Aspirant
AC1200 Wifi Extender Can't Connect to Xfinity Gateway
Hello, I am having trouble getting my Xfinity Gateway (XB8-T) to recognize my wifi extender. Sadly, it was connecting fine with the old gateway model and I was upgraded for free and now can't get i...
- Jun 05, 2025
I ended up ordering a new Wi-Fi extender, different brand and it was simple to connect and is working great. I can only assume something crapped out with the netgear. I didn’t want to go with the pods in case I ever change network providers. Luckily it worked at half the cost of the pods
CrimpOn
Jun 03, 2025Guru - Experienced User
Netgear has about a dozen WiFi extenders labeled AC1200. (a marketing description of "speed") The actual product model number from the label on the product is more helpful. Probably "A"-something or "EX" - something.
My goal would be to enter the product number on this web page to look up the User Manual:
https://www.netgear.com/support/
Then look up in the User Manual how to perform a Factory Reset on the WiFi Extender and how to connect it to a WiFi system.