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Forum Discussion
Birungi
Sep 08, 2020Aspirant
AC1200 wifi usb adapter
I have had my AC1200 WiFi USB adapter not even a full month yet, and it worked fine. Some issues of connection along the way but never something a restart couldnt fix. After my 3-day weekend, nothing....
plemans
Sep 08, 2020Guru - Experienced User
try uninstalling the driver/software for the device. Unplug it from the pc.
then reboot the pc and reinstall the drivers. Then plug it back in.
Birungi
Sep 08, 2020Aspirant
Not the mini one, the one that looks like a USB storage drive that has a connection dock included with it that I plug into my computer. That's the one I have. Im upset because my computer is acting like the adapter doesn't exist, I don't have wifi access to download the new driver software and I don't have admin permission on my computer because its from work. I'm sorry its so complicated but I have been trying so hard to get ANY KIND of progress. If you have any ideas, please let me know
- plemansSep 08, 2020Guru - Experienced User
go to netgear.com/support/ type in your actual model number (it'll be on the wireless device)
You'll need to download the drivers/utility and try uninstalling, reinstalling it as I prior described.
Sorry that all you have is a work computer, maybe try downloading them on a phone and then to a jump/flash driver. Or borrow someone elses device to download them to.
- BirungiSep 08, 2020AspirantI did try borrowing my aunts usb holder thing, we got the software on to that. But work computer said I couldn't use it because I didn't have admin capabilities