NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AC1900 wi-fi range extender model ex6410
Now, initially it was working, but over the last few months I seem to be losing signal to any devices in the area where I had poor signal before I bought this. I have tried a factory re-set as pe...
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk
Also, if you set it up using the default setup or wps, it sets up using mesh so won't show with a separate ssid from the router.
There is no WPS on my router
There is no WPS on my router and with a Nighthawk search I keep getting 'Extender Not Found'
You factory reset the extender?
And then during the install you're not seeing the netgear_ext network?I tried factory reset a few times, intitialy when I plug the unit in and switch on the socket, all the lights come on solid, no flashing or any lights go out (they go out if I press the 'off' button though, but when I press it back on all the lights come on together)? No flashing of any, no stalling of lights waiting to connect, they just all come on and stay on.
If I press and hold the factory reset button in as you suggested, nothing happens, no lights flash or go off, it just stays in the state as when I initially plugged it in.
I think it's dead, as there is no signal from it showing in windows, it does not generate the network that nighthawk can connect to?