NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AC1900 wi-fi range extender model ex6410
Now, initially it was working, but over the last few months I seem to be losing signal to any devices in the area where I had poor signal before I bought this. I have tried a factory re-set as pe...
NETGEAR-EXT does not appear anywhere for me?
so you factory reset it by pushing and holding reset while powered on for 15 seconds?
What are the lights doing during and after that?
The lighs are off when I power it down (naturally) and then all come on when I power back up. When I press the 'reset' button for 15 seconds, nothing happens, no lights go out, no lights flicker or dim or even change colour?
Here's some pics of the lights
red power light tends to indicate a corrupt firmware.
You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash