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sengeb52's avatar
sengeb52
Aspirant
Feb 04, 2026

AC1900 Wifi Extender help

I have tried many, many factory resets, I have unplugged and plugged the extender, I have moved outlets, I have moved rooms with the extender and I cannot fix my issue.

 

If I plug in the extender and try a WPS set up, the power and WPS LEDs turn green, but the router and client do not.

 

If I plug in the extender and look for NETGEAR_EXT it does not show up on my laptop, nor my phone.

 

If I plug in the extender and try using the Nighthawk app, I get the same "Unable to join the network error." I have clicked and tried all of the solutions in "still having issues" section.

 

I cannot connect my laptop directly to the router, because it only has a USB-C port

 

I have been at this for over 2 hours at this point. Do I just have a bad extender or what am I missing?

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 04, 2026

    What router are you connecting it to? 

    It wouldn't be the first time that a factory reset hasn't worked. But I still have to ask, are you pushing and holding reset for 7-15 seconds while powered on? I fequently see people just click the button. 

    • sengeb52's avatar
      sengeb52
      Aspirant
      Feb 04, 2026

      I am trying to connect it to my Nighthawk XR500. I have rebooted this router through the app, unplugged it, plugged it back in and turned off the wifi with the manual button on the router and turned it back on. I have tried having the router connected locally and setting up the extender and having it set to anywhere access as well. Still no luck.

       

      I am pushing the reset while it is plugged in for up to 40 seconds (saw someone wrote that cured their problem on this site). The power button flashes amber.