NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kamkam123
Jun 13, 2024Aspirant
AC1900 WiFi Range Extender 2.4g work but 5g says no connection
So, i have the extender setup and 2.4g is connecting to the internet but 5g says no connection. I was on the latest firmware 1.0.1.112 but reverted back to an older version with no success. Any idea...
- Jun 13, 2024
that "no connection" you see on the status page? That means there isn't a device (phone/tablet, etc) connected to the extenders 5ghz.
plemans
Jun 13, 2024Guru - Experienced User
What router do you have?
What method of setup did you use?
kamkam123
Jun 13, 2024Aspirant
AC1900 EX7000
I used the Netgear sotware to setup the extender and did a smart setup
- plemansJun 13, 2024Guru - Experienced User
that is the extender. but what router is it connected to?
Got a screensnip of the extender status page from the GUI?
- kamkam123Jun 13, 2024Aspirant
Here is the status from the extender status page
Let me know if any other info would be helpful
Thanks
- plemansJun 13, 2024Guru - Experienced User
that "no connection" you see on the status page? That means there isn't a device (phone/tablet, etc) connected to the extenders 5ghz.
- kamkam123Jun 13, 2024Aspirant
also, the extender connects to the
G36
SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 6 Router