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Forum Discussion
Popman
Jul 17, 2023Aspirant
AC3000 maybe bricked or fried
My EX8000 Tri extender had a power surge and has not been the same since. It powers on, the green light on the back comes on, all the white lights on the front blinking steadily. I cannot reset the device to factory to start over as nothing happens when I push the reset. I have tried I think everything I am capable of doing by the troubleshooting guide.
I tried the Nighthawk app'
I tried the WPS thing near the router.
I hooked to a laptop directly and other computers, phone and browsers
used default login in the browser and the trouble guide keeps coming up
powered it off for a few hours and tried again
I am thinking the power spike may have zapped something but that's why I am here.
thank you in advance if there is help available
2 Replies
- DexterJBNETGEAR Moderator
Hi Popman , you can always reach our support team via the link below if you need any technical assistance with your NETGEAR device.
https://www.netgear.com/about/contact-us/
You can also call the number below.
1-888-NETGEAR (1-888-6384327)
Dexter
NETGEAR Team
- PopmanAspirant
That leads me back here??