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Meribelman's avatar
Meribelman
Aspirant
May 27, 2020

AC3000 stability


Hi. I'm hoping someone may be able to help. I have an EX8000 mesh extender that connects perfectly to my main router. When working it is superb, however it is very unstable and can just stop working for anything between 30 seconds and 3 minutes. Then everything resumes as normal. It's very frustrating. A great product if only I could work out why it's not stable. The main service is stable and another router ethernet connected to the main router for TV services is also stable. Any advice welcomed. Thanks in advance.

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 28, 2020

    What router are you using? Its the backbone of the system. You put that its running normally but it might not be. Any chance you have a 2nd router you could test off? 

    What firmware are you running on the extender? 

    Have you tried a factory reset and manual setup using the installation wizard? 

    have you tried setting a static address in your router for the extender? 

    have you tried moving the extender closer/further away/laterally? maybe there's interference in the walls.

    Have you tried changing the channel the backhaul is operating on? 

    Have you tried hardwiring into the extender to see if its an issue of the backhaul or the broadcasting radios? If you're hardwired and everything stays working, the backhaul is running fine. 

    • Meribelman's avatar
      Meribelman
      Aspirant
      May 28, 2020

      Hi Plemans

       

      First, many thanks for your reply, much appreciated.  Please bear with me on my responses.

       

      What router are you using? Its the backbone of the system. You put that its running normally but it might not be. Any chance you have a 2nd router you could test off? 

      --> Its a router from my provider, Movistar in Spain, the model is Askey 3505VW.  I have tried the AC3000 connected to a different router, which is an Asus RT-AC66U AC1750 and experienced the same issues 

      What firmware are you running on the extender? 

      --> I do not know or how to find out

      Have you tried a factory reset and manual setup using the installation wizard? 

      --> When I bought it, I needed support from Netgear as the WPS installation was a disaster.  So, yes it has been set up manually following a complete factory reset

      have you tried setting a static address in your router for the extender? 

      --> I do not know how to do this, but it sounds like a good idea based on other things I have read.  

      have you tried moving the extender closer/further away/laterally? maybe there's interference in the walls.

      --> Yes and the performance is consistent - ie unstable but when good, awesome!

      Have you tried changing the channel the backhaul is operating on? 

      --> Again, sorry, I don't know how to do this

      Have you tried hardwiring into the extender to see if its an issue of the backhaul or the broadcasting radios? If you're hardwired and everything stays working, the backhaul is running fine. 

      --> By this you mean run an ethernet cable from the router to the extender? Does that need me to reconfigure the extender in anyway?

       

       

      Thanks again, and sorry for any stupid questions or responses!

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 29, 2020

         

        What router are you using? Its the backbone of the system. You put that its running normally but it might not be. Any chance you have a 2nd router you could test off? 

        --> Its a router from my provider, Movistar in Spain, the model is Askey 3505VW.  I have tried the AC3000 connected to a different router, which is an Asus RT-AC66U AC1750 and experienced the same issues ------The Askey isn't known to be good router. the asus is though. but was it connected to the askey?

        What firmware are you running on the extender? 

        --> I do not know or how to find out----on the status page for the extender. 

        Have you tried a factory reset and manual setup using the installation wizard? 

        --> When I bought it, I needed support from Netgear as the WPS installation was a disaster.  So, yes it has been set up manually following a complete factory reset

        have you tried setting a static address in your router for the extender? 

        --> I do not know how to do this, but it sounds like a good idea based on other things I have read.  ----check the askey manual

        have you tried moving the extender closer/further away/laterally? maybe there's interference in the walls.

        --> Yes and the performance is consistent - ie unstable but when good, awesome!

        Have you tried changing the channel the backhaul is operating on? 

        --> Again, sorry, I don't know how to do this------basically changing the wifi channel the 5ghz is on for the primary router. 

        Have you tried hardwiring into the extender to see if its an issue of the backhaul or the broadcasting radios? If you're hardwired and everything stays working, the backhaul is running fine. 

        --> By this you mean run an ethernet cable from the router to the extender? Does that need me to reconfigure the extender in anyway?----You can do both. first direct connect a pc to the extender and see if it stays stable. That'd test the backhaul to see if that was an issue. If that's fine, then try just connecting the extender directly to the router and running it in AP (access point) mode to see if the wireless for the extender is fine. 

         

         

        Thanks again, and sorry for any stupid questions or responses!