NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ac750 wifi extender stopped working after power outage
I've a wifi range extender ac750 model ex3700 that stopped working after a power outage this morning. The power led remains amber and the wps light stays green when it is plugged in. I have turned it on and off numerous times and the power led remains amber. I cannot see the extender on any device so I cant dial into it and reset it. When I press the factory reset button on teh side the leds do not blink or change colour. I've had the extender about 6 weeks working perfectly. Any help greatly appreciated. I'm worried it might have been damaged during the power outage.
1 Reply
Power surges and storms are great at wrecking electronics.
Did you try a factory reset? Push and hold reset for 7-15 seconds while its powered on.
If that doesn't help, try a 30/30/30 reset.
thats push and hold reset for 30 seconds while powered on.
power it off and continue to hold reset for 30 seconds.
power it back on while still holding reset for 30 seconds.
If that doesn't help, you can potentially try recovering it using tftp.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
