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Forum Discussion
AC750 Wifi Range Extender Firmware Update
Called to get help with firmware update for my Range Extender. It never really worked well from the begining. I keep getting a privacy error message when I try to log into the extender web page. In...
I did end up speaking to a gearhead. It costs more for tech support than the cost of the device. Found You Tube videos more helpful. Sadly, it isn't about product support - it's about selling service.
You're right at a certain point. It is about selling a service. Support is only free for 90 days. That allows people to get a device installed and up and running on their network. After that, they'll cover hardware failures. But consumer networking companies can't be a home users IT department for anytime someone wants to make a change. The cost of staffing that many people to do support for the life of a product would bankrupt a company. so they have to draw a line where they'll help and where it'll cost. Netgear drew it at 90 days. Long enough to iron out the bugs in peoples systems.
Theres guides/manuals/youtube/ and even the community on here for further help. In my experience, the forum has tended to be more reliable and have better info than tier 1 support. But you have to give us the proper info to help. the less info we get, the less we can help.