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Forum Discussion

Semajynnep's avatar
Sep 15, 2020
Solved

AC750 WiFi range extender, model EX6100v2

I can't get the extender to recognize my router. The router link led shows no connection. Worked fine for 2 years, but stymied now. Tried reset factory settings and reconnecting, but no connection.

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    what router are you connecting to? 

    Are you setting up via wps or using the installation wizard? 

    Firmware on the extender? 

    • afmarsh's avatar
      afmarsh
      Guide

      I have the same issue. Worked great this past year+, the other day just stopped. Router link LED off. Have updated firmware, reset to factory, and tried to setup all 3 ways (WPS, "Genie" and Nighthawk app). Sees the router, sets up a 2EXT and 5EXT but no connectivity.

       

      NO changes to Fios Quantum Gateway router; no issues with any of the other dozen wifi devices in the house. I am: totally stumped.

    • Semajynnep's avatar
      Semajynnep
      Tutor

      I have a Verizon Fios router. No problems with other devices (ipad, iphone). I tried both WPS and Netgear installation assistant, but no connection between extender and router.