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Forum Discussion

REB64's avatar
REB64
Aspirant
Oct 14, 2020

After Installation, network won't accept Key/pass phrase

After installing the extender, two new networks showed up (Centurylink****_2GEXT and Centurylink****_5GEXT).  I've tried entering the key/pass phrase from the router on _2GEXT and it won't accept it.  What's going wrong? -Eddie

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 14, 2020

    Did you set it up using wps? WPS can get coded different between device manufacturer's (especially isp supplied devices). 

    What I'd try doing is factory reset the extender and then reinstall it using the installation assistant. 

    • REB64's avatar
      REB64
      Aspirant
      Oct 14, 2020

      I'll give it a go and see if that works.

      • REB64's avatar
        REB64
        Aspirant
        Oct 15, 2020

        After resetting the extender, Netgear Installation Assistant was tried. I went to the connection manager and clicked on NETGEAR_EXT.  It tried to launch their website, but interenet connection was lost. Tried mulitple times to get on their website, it didn't work.  Hmmm...