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Forum Discussion

glezglez1's avatar
glezglez1
Aspirant
Jan 03, 2018
Solved

After upgrade firmware ex2700 not recognize my USERNAME

Today, after updating the firmware it does not let me access with the user admin and my password, it says that the email is not correct, but it is not an email is the user admin. He tells me that I m...
Firmware
  • DarrenM's avatar
    DarrenM
    Jan 24, 2018

    You may have to set up a recovery email and if you can not you will have to factory reset the extender by holding the reset button for 10+ seconds then set up the extender again.

     

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 24, 2018

You may have to set up a recovery email and if you can not you will have to factory reset the extender by holding the reset button for 10+ seconds then set up the extender again.

 

DarrenM

glezglez1's avatar
glezglez1
Aspirant
Jan 24, 2018

Yes, it was the only solution that I found

Thaks!