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Forum Discussion
Any ETA for replacement to borked EX7000 firmware?
Hi,
Per this previous post and other similar, the .78 firmware for the EX7000 is seriously borked, rendering the unit unusable. While a rollback to .66 per the linked post allows users to conti...
I have an update. The following day I was going to try to trouble shoot my Extender after doing the firmware upgrade. It was on all day until the evening when I brought the EX-7000 extender near my PC thinking I was going to have to plug into it with an internet cable. However, after powering it down for about 2 minutes before setting up near my PC and testing everying, it is working perfectly. Of course, I am not sure if it will continue to do so. So at this point, I would suggest to power down your Extender for a couple of minutes after you do the firmware update and then power up. If you are still having problems, I would suggest to plug into it with your computer with an ethernet cable to check all of the settings for the Extender. If it is not right or working properly, I would suggest to do an firmware installation again and then follow it up with a power down for a couple of minutes. If this still doesn't work, then I would download the previous firmware release for the EX-7000 (Firmware V1.0.1.66) that I have seen other community comment to download and use. It is my understanding you need to do a hard reset first before you do the router firmware upgrade. I hope this post helps out the community. I think this experience has restored my faith in Netgear a little bit.
Final Update. The extender kept dropping internet connection. So I just uploaded the previous firmware as noted above and it is working for now. I will post any further update as needed. Dissappointed in Netgear on a putting out a faulty firmware.
Thanks for your update. I think I spent a couple of days trying different ways to setup the extender with the new firmware until I finally gave up to go back to the older version.
I would still like to know if the new firmware on this extender is working fine for some people. Maybe the problem is a fastlane setup (I am using 5GHz to my router, 2.4GHz to clients with a different SSID)
I don't know if there are alternate firmwares available for this extender model. I should look into that option if we don't hear anything from Netgear people.
Yes - rebooting the device grants temporary service, but typically for less than a day at a time. Some other observations:
- The 2.4GHz band was more reliable than the 5GHz
- Periodically the LEDs on the top of the device would flash as if the WPS button had been pressed but without any such action.
Are there any representatives from Netgear that read this forum? I'm interested in their stance on rendering customers devices who have upgraded to this firmware and don't read these forums unusable. Without any acknowledgement at all, let alone providing an ETA for a fix, it might seem like a disingenous atempt to get less technocally inclined owners to upgrade to a newwer divice, thinking that their out-of-service device is now faulty. I'd like to hear that this ins't the case and that the support team are aware of the issue and are preparing a fix.
- I got a message to StephenB who believes Netgear is aware of it. They do monitor the community. However, we have no way of knowing when they are going to fix the firmware release. I will wait till the next notification.