Forum Discussion

Tutor

Sep 17, 2020

AX1800 - 2.4 Ghz and smart devices not connecting

Not able to connect my Smart Bulbs and other devices to the 2.4 Ghz. The SSID shows up but there's only one SSID for both the 2G and 5G networks. Then my smart devices app can't connect to the networ...

David-H

Tutor

Sep 17, 2020

Thanks. However, the mesh system doesn't have the "Smart Connect" feature. I'm not able to do what you're saying.

David-H

Tutor

Sep 17, 2020

PROBLEM SOLVED!!!

In order to connect my smart devices my phone has to be on the 2.4Ghz network.

Step 1: unplug the 2 satellites to minimize the 5G range.

Step 2: set smart device into pairing mode

Step 3: walk to my backyard in order to get out of 5G range and only 2G range

Step 4: CONNECTED!!! Set up smart device

Step 5: Repeat as necessary for additional smart devices

plemans
Guru - Experienced User
Sep 17, 2020
Sorry, would have went over that method but you didn't have a model.
glad you got it fixed!