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Forum Discussion
AX1800 EAX20 - PS5 could not connect to the internet via the extender network
As subject; by default the extender will prompt me to use "one-name" for the extender network, which my PS5 will return a fail message stating that the router might be preventing it from connecting t...
Hello,
I’m sorry to hear that you are having trouble connecting your PS5 to the internet via the extender network. Here are some possible solutions that I found from the web:
Restart your PS5 and router. Press the PS button on your controller, hit the power icon at the bottom, and select Restart PS5. Then, unplug your router from the power source, wait for a few seconds, and plug it back in.
Check your DNS settings. Go to PS5 Settings > Network > Set Up Internet Connection. Select your extender network and press the Options button on your controller. Click Advanced Settings > DNS Settings > Manual. Enter 8.8.8.8 in the Primary DNS and 8.8.4.4 in the Secondary DNS. Click OK.
Unblock your PS5 from Wi-Fi settings. Log into your router’s web interface and look for a list of connected devices. Make sure your PS5 is not blocked or blacklisted by your router.
Update your router firmware. Go to your router’s web interface and check for any available firmware updates. Download and install the latest version of the firmware for your router model.
I hope these steps help you resolve the issue.