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Forum Discussion

Simula's avatar
Simula
Tutor
Oct 09, 2023
Solved

AX1800 (EAX20)'s 5GHz does not work for Ethernet nor Mobile.

As one can see, I have set the ethernet to 2.4GHz. If I set this setting to 5GHz however, the computer that is connected to the Extender via Lan-cable just ceases to connect to the Internet. Changing...
  • plemans's avatar
    plemans
    Oct 10, 2023

    Did you set it up using the push button WPS option? 

    If so, factory reset the extender  and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk

    Try that option. I've seen wps coded poorly and cause issues. 

plemans's avatar
plemans
Guru - Experienced User
Oct 10, 2023

Why not set the ethernet to the 5ghz? it shouldn't impact the 5ghz performance and merely specificizes which band to use for the ethernet. 5ghz is much faster and less sensitive to interference

Simula's avatar
Simula
Tutor
Oct 10, 2023
That's the thing! It doesn't work! It won't work when I set it to 5GHz.